Terms and conditions of Sales

Terms and Conditions of Sales

The www.hotelcambon.com website is a hotel reservation tool.

It is published by SA HOTEL CAMBON (hereinafter referred to as “the Hotel”), a company with share capital of €333,300.00 whose registered office is located at 3 Rue Cambon - 75001 Paris and which is registered with the Paris Trade and Companies Register under number RCS 582 100 640.
Intra-Community VAT FR 68 582 100 640.
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Contact can be made with info@hotelcambon.com or by telephone at +33 (0)1 44 58 93 93.
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Preamble

1. These General Terms and Conditions of Sales apply to individual bookings made by the customer for his/her personal needs.
2. The booking request implies acceptance of these terms and conditions of sale and full and unreserved acceptance of their provisions.
3. The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the “Customer”).
4. The Customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
5. The Customer declares that he/she is legally capable of entering into a contract, i.e. has reached the age of majority and is not under guardianship.
6. The customer’s agreement to the general terms and conditions of sale and the terms and conditions of sale of the fare booked is obtained at the time of booking; no booking is possible without this agreement.
7. Payment made at the time of a reservation for which the conditions of sale of the tariff do not allow the reservation to be modified or cancelled will hereinafter be referred to as the prepayment.
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Article 1: Booking

1. The booking is deemed to have been made when the bank details are validated.
2. The customer may book on the Website, on an individual basis, and for his/her personal needs, a limited number of rooms per booking and on a single Mobile Service. For reservations of 4 (four) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
3. Prior to making any reservation, the Customer undertakes to complete the information requested on the reservation request form.
4. The customer attests to the truthfulness and accuracy of the information provided.
5. The booking procedure includes the following stages:

• Choosing dates of stay and the number of occupants (adults, children or babies);
• Choosing a room category and rate;
• Selection of one or more additional services, if needed;
• Summary of the booking, its total price, the applicable sales conditions and any adjustments;
• Customer details;
• Entry of credit card details (if required);
• Acceptance of terms and conditions;
• Validation of the reservation.

The Hotel acknowledges receipt of the Customer’s reservation by sending a confirmation email summarising the contract, services, prices and applicable conditions.
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Article 2: Cancellation conditions

1. In accordance with article L.121-20-4 of the French Consumer Code, the customer does not have the right of withdrawal.
2. The conditions of sale for the booked rate specify cancellation and modification terms.
3. Non-refundable bookings cannot be modified or cancelled. Deposits are not reimbursed.
4. Where allowed, cancellation must be made by email to the Hotel.
5. In case of early departure, the night of departure remains due. No refund for prepaid stays.
6. Rooms are available from 3 p.m. and must be vacated before 12 p.m. Late check-out may be possible with extra charge.
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Article 3: Prices

1. Prices are in euros and include VAT applicable on the day of booking.
2. Additional services and tourist tax are added at invoicing.
3. Only the price confirmed at booking is binding.
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Article 4: Terms of payment

1. Payment is made directly to the hotel unless prepaid.
2. Bank details are required as guarantee (Visa, Mastercard, American Express).
3. Payment is usually made at the hotel, except prepaid rates.
4. Prepaid amounts are debited at booking.
5. Prepayment includes accommodation, breakfast (if selected), taxes and extras (excluding tourist tax).
6. In case of no-show or late cancellation, the total amount may be charged.
7. The credit card used may be requested at check-in.
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Article 5: Relocation

In case of force majeure or technical issues, the hotel will offer alternative accommodation of equal or higher category and cover any additional costs.
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Article 6: Stay at the hotel

1. Guests must complete an arrival form and may be asked for ID.
2. Rooms must be used properly; misconduct may result in eviction without refund.
3. Internet must not be used for illegal purposes.
4. Guests are responsible for damages.
5. Smoking or vaping is prohibited; penalties may apply.
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Article 7: Complaints

Complaints must be sent within 15 days after departure.
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Article 8: Liability

1. Photos on the website are non-contractual.
2. The hotel is not responsible for force majeure, third-party issues or technical failures.

Article 9: Personal data

1. The Hotel processes personal data (identity, contact details, payment info).
2. Customers have rights of access, rectification, limitation and deletion under GDPR.
3. Requests can be made via email.
4. Data is used for customer management, bookings and statistics.
5. Third-party providers may process data under their own policies.
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Article 10: Applicable law

These terms are governed by French law. The French version prevails in case of dispute.
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Article 11: Updates

These terms may be modified at any time and apply as soon as published online.

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